Thank you for shopping with Valence Nutraceuticals LLC. We are committed to providing you with high-quality products and exceptional customer service. Below you will find our detailed shipping policy to ensure a smooth and satisfying shopping experience.
Shipping Methods & Delivery Times
Domestic Shipping (United States):
- Standard Shipping: 3-7 business days (not guaranteed)
International Shipping:
- Standard International Shipping: 7-21 business days (not guaranteed)
Please note that delivery times are estimates and may vary depending on your location, customs procedures, and other unforeseen factors.
Shipping Rates
Shipping rates are calculated at checkout based on the weight of your order and the shipping method selected. We occasionally offer free shipping promotions; please check our website for current offers.
Order Processing
All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has been shipped.
Shipping Restrictions
We currently ship to most countries worldwide. However, due to certain restrictions, we may not be able to ship to some locations. If we are unable to ship to your address, we will notify you as soon as possible.
Lost or Damaged Packages
Valence Nutraceuticals LLC is not responsible for packages lost or damaged in transit. If your package is lost or arrives damaged, please contact the shipping carrier directly with your tracking number. If you need further assistance, feel free to contact our customer service team.
Returns Policy
We stand by the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 60-day return policy.
Return Process:
- Contact Us: Email our customer service team at sales@valencenutraceuticals.com within 60 days of receiving your order to initiate a return.
- Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and detailed instructions on how to return your item(s).
- Ship Your Return: Pack the item(s) securely and include the RA number. Ship the package to the address provided in the return instructions. Customers are responsible for return shipping costs.
- Refund Processing: Once we receive your return, we will inspect the item(s) and process your refund within 7-10 business days. Refunds will be issued to the original payment method. Please note that shipping charges are non-refundable.
Conditions for Returns:
- Items must be returned in their original packaging and in unused condition.
- We do not accept returns on opened or used products, unless they are defective or damaged upon arrival.
Contact Us
If you have any questions or need assistance with your order, please contact our customer service team at:
- Email: sales@valencenutraceuticals.com
Thank you for choosing Valence Nutraceuticals LLC. We appreciate your business and look forward to serving you with the highest quality supplements.