Valence Nutraceuticals LLC Refund Policy

Effective Date: 28/04/2025

Valence Nutraceuticals LLC (“Valence,” “we,” “our,” or “us”) is committed to customer satisfaction. Please review the following Refund Policy carefully before making a purchase. By purchasing from Valence, you agree to the terms set forth below.

1. Refund Eligibility

Refund requests must meet all of the following conditions:

  • A request for return must be submitted within 60 days of the delivery date.

  • Products must be unopened, unused, and returned in the original packaging.

  • Opened or used products are non-refundable, unless determined to be defective or damaged upon arrival.

  • Refunds are available only for orders shipped within the United States.
    International orders are non-refundable.

  • Older versions of supplements are not eligible for refund. Refunds are limited to current, active formulas only.

2. Non-Refundable Items

The following items and charges are non-refundable:

  • Shipping charges.

  • Clearance or final sale items.

  • International orders (outside the United States).

  • Older versions of supplements, including discontinued or reformulated products.

3. Return Process

To initiate a return:

  • Contact our Customer Service team at contact@valencenutraceuticals.com to request a Return Authorization ("RA") number. Include your order number, the items to be returned, and the reason for the return.

  • Upon approval, you will receive an RA number and return instructions.

  • Ship the item(s) securely in their original packaging, including the RA number.

  • Return shipping costs are the responsibility of the customer.

Upon receipt and inspection of returned items, eligible refunds will be issued to the original method of payment within 7–10 business days. You will receive email confirmation upon refund processing.

4. Damaged or Defective Products

If you receive a defective or damaged product:

  • Notify us immediately at contact@valencenutraceuticals.com.

  • Include your order number, a description of the damage or defect, and photographic evidence, if applicable.

  • Upon verification, we will issue a full refund or replacement, including shipping costs (domestic orders only).

5. Contact Information

For questions regarding this Refund Policy or assistance with your return:

Email: sales@valencenutraceuticals.com

Valence Nutraceuticals LLC reserves the right to deny any refund or return request that does not comply with this policy.
We appreciate your business and are committed to providing you with quality supplements and service.